A comment
Good afternoon, we are working with the company "Grand Line" about 4 years! Probably it all depends on the managers who work with you !!! We started working with Sophia (Krasnodar), then she safely went on maternity leave, and it started ... Prices are not the ones they don’t warn about the increase, they are constantly mistaken in miscalculations, they are trying to deceive ... And we are slowly stopping working with this company , although we are engaged in construction and are actively using Grand Line products.
But there are such siding positions in this company, where it is no longer there, this is vertical metal siding. In 2018, we order Siding 7004 Vertical, we pick it up from the factory, and bring it to the facility. Unpack the pack, on each panel there is a protective film, remove it and what do you think, there are scratches on it, on each panel there are scratches under the film! We install this siding for the customer, since the wall of the house was open, it was necessary to close it.
Having warned the customer, he agrees to establish a siding with a defect, subject to a good discount. We understand that it is better to give a discount than to bring the siding back to Krasnodar, then to the Grand Line plant, paying the driver and workers for the road. We photograph the defect and send it to the manager.
The response comes from the Grand Line company - "In accordance with TU 23.33.20-043-82854980-2017, clause 4.2.5." On the surface of zinc, alumino-zinc and polymer coatings, scuffs, risks, after rolls, are not allowed “breaking the continuity of the coating.” To which we inform the manager that the defect was on all panels, I send all the photos and get an answer - This looks like a trace from something, such as stairs.
The company was very disappointing, because the prices there are not small !!!
Minuses
Poor work of managers, we had about a year in 2015 (siding was scratched), there was such a situation and our manager (Sophia) worked with us 100%, we were compensated for the damage.
What about the quality, they took a siding Block House under a tree from the Grand Line, so it burned out a couple of years later, and it burned out so that it struck me!