A comment
Acquired on December 27, 2017 in the plumbing supermarket “Water”, a cast-iron bathtub of the Roca company, name Roca Continental 170 * 70 (with legs).
Also in this plumbing hypermarket, Vodyanaya acquired a bath mixer, with a barrier in the kit.
When buying a bath, the sales assistant assured me that the bath is with a very good coating, the manufacturer gives a guarantee for covering the bath for 10 years.
With the bathtub, I was not provided with any additional documents, the guarantee was said to be on the check, there was not even any concern about the reliability of the enamel coating of the bathtub.
The bath was installed at the end of January, after operation (2 months), I noticed scuffing in the area of draining as from a knife box, cracks appeared around the bottom of the bath.
With a question about their origin and the decision to restore coverage under warranty, I contacted Vodianaya, and I was asked to write a claim to Roca.
What I received from Roca is a very strange answer:
Thank you for contacting our company.
Based on the sent photo materials, it was concluded that there is a mechanical damage to the product. In this case, unfortunately, this is not a warranty case. This defect is traces of the shower hose. In order to avoid traces of this nature, we advise you to purchase a chrome-plated shower hose.
Regards, Roca Service.
As a result, I paid 2 times more than the cost of a domestic-made cast-iron bathtub and in which enamel lasts for decades!
I am writing a review so that people know the truth and know that in our time the proverb does not work (Avaricious pays twice)!
