A comment
Contract number 1014 of December 4, 2018
Stretch ceilings "Fran Studio" - Brazen deception! Material forgery! instead of expensive European, they sell an unknown origin with a pungent odor.
Forgery of material, deception and a lie in the eye! Disregard for the consumer! Everyone lies at this company!
If you do not want to be deceived, go around this SHARASH-INSTALLATION to the tenth road office! I turned to Fran Studio with the question of whether they work with the German company PONGS, having received an affirmative answer, clarified the availability of appropriate markings, I was assured that all markings are present and will be visible on the canvas when it is installed.
Several times in a conversation with the manager Glotova Natalya, the presence of markings was a priority for me, as this is the only way to distinguish a genuine canvas from a fake. Glotova assured me that all markings corresponding and authenticating will be present.
I called the measurer on the morning of Tuesday, December 4th. On the appointed day, the measurer called and said that the car had broken down and he would arrive after two in the afternoon, it was not very convenient, and asked me to try as soon as possible.
I arrived at three o’clock, looked at the bathrooms, made a measurement, once again I noted that the main basis for concluding the contract is the authenticity of the canvas, the presence of appropriate markings. We signed a contract, a deposit was made. the next day, Glotova N called and said that they didn’t have enough film with markings in production and they would bring one ceiling without marking.
It should be noted that a total of 3.3 sq. M. And 1 m. Were required under the contract. sq !!! I refused this offer and offered to terminate the contract, since God knew what kind of chemistry for my money I had no desire to breathe phenols! Glotova N. said that it would take two weeks to wait until delivery from Germany, to which I said I would rather agree to wait, but it is better to terminate the contract due to the impossibility of the contractor to fulfill his obligations.
Menger said she would call back later. I called back after some time and said that they would provide me with the required paintings with markings and relevant certificates. All this seemed to me very suspicious, but so many times everything was discussed and said, on the part of the manager of Fran Studio there were assurances that everything will be as promised and as indicated in the contract, it remains to believe and wait.
On the appointed day, the installer came and his work was organized, all the time he asked something jerking questions about the height, the lamps, so that the canvases were not inspected at the initial stage, and immediately began installing the profiles. when it came time to pull the canvases I examined them and found a forgery of material! There were no markings, except for a vague daub of blue on one canvas, which he gave out as corresponding to the genuine markings! The smell was so pungent that watery eyes!
The conversation with Glotova’s manager about finding a forgery ended up saying that she had the original markings there and asked the installer to find at least one letter! I demanded that the deposit be returned in full, to which the manager said that part of the installation of profiles had been partially carried out. This was what they sought! Usually people are already placed on the floor; work done, where to go !?
But I decided to send them back the paintings and wrote a complaint to the director. Now I look forward to continuing. I don’t know what actions will follow, but if there is no reaction in the near future, I will sue. It’s not about money, I’ve never met such an impudent lie and frank divorce! Our consumer is in such conditions that everyone makes a fool of us, shows certificates and various pieces of paper that prove nothing and you never know what chemistry you will poison yourself and your family with these PVCs!
It should be said that now I understand that in Moscow it is almost impossible to find genuine, original PVC ceilings from European manufacturers! 99.9% under the guise of European PVC we are being sucked in by unknown origin, poisonous films for suspended ceilings. And I understand that everyone who advertises and sells them makes 300% of the profit, and we poison these terrible chemical plastic bags instead of ceilings. In conclusion, I will say bypass this sharashkin office of Fran Studio !!! DO NOT repeat my mistakes !!!
As for the ceilings, it is better to plaster and paint or use drywall and breathe clean air, enjoy the beauty, and not feed the swindlers and poison yourself for your own money! I’ll try to write about further developments.
Minuses
Deception, forgery of the material, instead of European PVC, is vaporized of unknown origin with a pungent smell of film. The disregard for the consumer does not respond to the claim. A company that respects itself and consumers behaves like that.
