A comment
Good afternoon. 05.05 ordered a sofa (rumer), made a full prepayment. The manager promised a production time of 21 days. But they chose the delivery date 02.06. They called to clarify the status of the order on May 29, 30. Confirmed that everything is in order. 02.06 SMS comes that the sofa will not be brought. We try to call - they do not pick up the phone. Somehow got through. It turns out the fabric is married. Delivery is postponed until about 11.06. 06.06. I call the central office, information is confirmed. 06.06 CAM I call the salon, and they tell me that they won’t put any sofa, I have to come and choose another fabric. A long conversation followed, I offered to provide an additional discount, to return part of the money. Since the appointed events are transferred, I bear additional financial losses. Yes, and all the repairs under the color of the sofa sharpened. But the manager said she wouldn’t do anything, she didn’t want to. These are my problems. I’m calling the central office, they promise to resolve the issue. 07.07 I’m calling to clarify the information in the central office, they tell me that various options were supposedly offered, but I refused. And wait for the sofa now another month. Question: why do I suffer in the end, and all the employees are happy, they get paid, no one is to blame, no one does anything? By the way, it turns out that the contract states that they can transfer the delivery to the MONTH! Be careful, think a few times before ordering from this store. Borodin Alexander. I will provide the contract number if necessary
Minuses
-competence of employees
cheating
- disgusting attitude towards customers
Disruption of delivery