A comment
In June of this year, we bought the installation of this company, installed it, water leakage, a permanent yellow streak began. We opened it, the plumber decided that there was a defect in the gasket, requested a new gasket in the company, sent it without any questions. I arrived within a month or a month and a half. When installing a new gasket, the problem did not disappear, when calling the hotline, they offered to completely change the insides in the tank, sent quickly, within two weeks. But the problem did not go away again. I clean the toilet every day, at what I washed it in the morning, in the evening, as if I hadn’t done it. I’m calling the hotline again, and I’m asking you to simply replace the toilet under warranty. I was asked to shoot a video on how the process of flushing and draining water occurs, applying a napkin for this, in order to determine the degree and intensity of the residual water flow. Sent. After that, I get the official answer: "Following the results of the review of your video by our experts, the decision was made:
This phenomenon of water drainage is residual from the cavity of the closed rim of the toilet bowl.
According to the technical condition, the time of this runoff is not regulated.
It is a technological feature of cups with a closed rim.
To remove the yellow strip, please use citric acid or household detergents to remove calcium from the surface.
This toilet is not replaceable, since marriage is not detected.
Regards, Roca service. "
In simple words, the fact that a huge amount of residual water flows from under the rim of the toilet bowl is for this company NORMAL. The company believes that the rim toilets exactly the way it should be. If this really were a technological feature, then absolutely all toilets would be in this state, but I do not buy the first toilet in my life, and they were all rimmed and never had such problems. And if the toilet of your company has such problems, then let the sellers warn against this. If the seller warned me and said that the water from the rim would constantly flow, I would never buy this installation.
Dear customers, be vigilant. Installation price 18,000 rubles