A comment
Advantages:
Ergomotion bed idea is good and customer service is BEFORE you make money at the checkout, that's all!
Disadvantages:
- quality - price - customer attitude - customer fraud - lack of warranty
A comment:
I am the owner of Ergomotion 200 * 160 RU400Q59MAS-price 59815rub. with massage, mattress Sleep Prof Milan- price 49990 rub. and other accessories for a total amount of 151067r. КшД / 0679 from 09/22/13, prices in which differ from prices on the store’s receipt, which is also a violation. After the aforementioned foundation of the house was established to me, marriage was discovered, and now the bed does not work at all. Labels are in place, which Ascona does not like, because if the labels are torn off, they can refuse the guarantee!
I wrote the first claim immediately after the purchase, then one more and one more. Each time, an expert came and took photographs and measurements, agreeing that this should not be so. "Ascona" positions itself as a company that gives on this basis an "exclusive" guarantee of 10 years.
In fact, it has passed from the moment of purchase (19-13 = 6 years), but the problem has not been solved. The scheme by which they “solve” the warranty cases is simple: the customer writes a claim, waits and does not receive a result. and then the warranty ends!
Pret. 061616-2013 from 09/23/13 - denial of satisfaction;
Pret. 06176-13 of 10/11/13 - reported on pos. the decision by replacing the goods but there were no replacements, only unsubscribe. decision;
Pret. 07692-2013 - no response; Pret. 1066277-2019 of 07.23.19- the decision has not been made.
The base has stopped working, i.e. its main purpose is lost, respectively, this product has ceased to correspond to the purpose.
My 90-year-old grandmother, a veteran of the Great Patriotic War, uses the basis. I have fulfilled all the conditions for the peaceful settlement of claims against Ascona Trading House and now I have sufficient grounds for filing a lawsuit. A similar claim was written for Rospotrebnadzor with a request to accept my claim, conduct an audit and protect my rights.
This organization has long been in need of verification, since on the Internet you can find a lot of negative reviews and complaints (similar to mine) to Ascona Trading House that they violate the Law of the Russian Federation “On the Protection of Software”.
pros
Ergomotion bed idea is good and customer service is BEFORE you make money at the checkout, that's all!
Minuses
Quality - price - attitude towards the customer after payment for the goods - deception of customers - lack of warranty.